Raza London is committed to protecting the privacy of all users of our website www.raza.london. Please read the following privacy policy that explains how we use and protect your information. We’ll be the “data controller” of the information you provide.

How we collect your information 

We collect your personal information when you interact with us or use our services. 

We collect information when you create an account with us and you place an order with us and during the order process including for payment and order delivery. 

We also collect information when you contact us via email or social media chat function and from third party sites such as advertising platforms and our fraud detection provider.

Information that we collect

When you visit our website or make an order through the website, you’re asked to provide information about yourself including your name, contact & order details along with payment information.

We also collect information when you contact us via email or provide us with feedback.

Use of your information

We will only process the information we collect about you if there is a reason for doing so and if that reason is permitted under data protection law. We will have a lawful basis for processing information, if we need to process your information in order to provide you with the service you have requested, we’ve your consent; we’ve a justifiable reason for processing your information; or we’re under a legal obligation to do so.

We use your information:

  • to enable us to provide you with access to the relevant parts of the site;
  • to supply the services you have requested;
  • to enable us to collect payment from you;
  • to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so. We have listed these reasons below:

  • to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the site or our services;
  • to improve the effectiveness and quality of service that our customers can expect from us in the future;
  • to analyse your activity on the site so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
  • to enable our enquiries team to help you with any enquiries or complaints in the most efficient way possible;
  • to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Raza Fashion Ltd
  • if you submit comments and feedback regarding the site and the services, we may use such comments and feedback on the site and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.

Where we are under a legal obligation to do so we may use your information to:

  • create a record of your order(s);
  • comply with any legal obligation or regulatory requirement to which we are subject.


Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email. You can control your email marketing preferences by visiting our website, www.raza.london; and subscribing to our newsletter at the bottom of the homepage; and you may opt out at any time by contacting us.


1. We will not retain your information for any longer than we think is necessary.

2. Information that we collect will be retained for if needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

3. When determining the relevant retention periods, we will consider factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period;
  • statute of limitations under applicable law(s);
  • (potential) disputes;
  • guidelines issued by relevant data protection authorities.


4. Otherwise, we securely erase your information where we no longer require your information for the purposes collected.


We share your information with third party service providers. The types of third party service providers whom we share your information with includes:

  • Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
  • IT service providers for the purposes of data storage and analysis;
  • Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.

We may also share your information:

  • if we are under a duty to disclose or share your information to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • to enforce our contractual terms with you and any other agreement;
  • to protect the rights of Raza Fashion Ltd
  • with such third parties as we reasonably consider necessary to prevent crime, e.g. the police.


1. We adopt secure technologies and policies to ensure the personal information we hold about you is suitably protected.

2. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

3. Where you have chosen a password that allows you to access certain parts of the site, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

4. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


1. Under data protection law, you may have several rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us regarding Data Protection using the contact details set out below. For additional information on your rights please contact your data protection authority and see below.

2. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. Therefore, we’re providing you with the information in this policy.

3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).

4. The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).

5. The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.

6. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

7. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.


Any changes to our privacy policy will be posted to the site and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: 01/05/2018


Our Visitors/Users/Members can share all their requests for more information, questions, complaints or suggestions regarding our Privacy policies by contacting us at info@raza.london